Help Desk
Tidio + UnifiedRAG
Supercharge Tidio with UnifiedRAG AI. Answer visitor questions instantly using your knowledge base, trigger proactive conversations based on behavior, and hand off to live agents with full session context — all in Tidio's unified inbox.
Setup
Connect Tidio in 3 steps
Install the Tidio plugin
Add the UnifiedRAG plugin from the Tidio App Store and connect your workspace.
Configure AI behavior
Set the topics AI handles, the confidence threshold for handoff, and which triggers fire proactive messages.
Go live
Test with a sample visitor session, then activate for all Tidio traffic.
Features
Built for Tidio chat teams
AI + live chat in one widget
UnifiedRAG powers Tidio's AI layer while keeping live chat available — visitors get instant answers and agents step in only when needed.
Visitor intelligence
See real-time visitor data — pages viewed, time on site, cart value — alongside every AI conversation so agents have full context before they type.
E-commerce triggers
Automatically start proactive conversations when visitors browse high-value pages, abandon carts, or return after a purchase.
Multi-channel inbox
Manage AI-handled and human conversations from Tidio's unified inbox across chat, email, and Messenger in one place.
Why it matters
Why RAG makes Tidio's AI layer genuinely useful for e-commerce
Tidio's live chat is already popular with small and mid-sized e-commerce stores, but its built-in automation relies on decision trees that break down fast when products get complex. UnifiedRAG replaces the decision tree with a RAG-powered AI that understands your catalog, policies, and FAQs — answering naturally and accurately rather than following a predetermined flow. Proactive triggers become smarter too: instead of firing on 'user visited pricing page,' they can fire when a visitor showed a specific intent in a previous session, based on AI conversation data stored in Tidio.
Automation
What you can automate with Tidio
Visitor browses a high-value product page or pricing section
Tidio proactive message fires with an AI-powered prompt to engage and qualify the visitor in real time
Cart is abandoned by a visitor who previously chatted with AI
Tidio trigger sends a personalized follow-up based on what the visitor discussed during their AI session
AI confidence drops below threshold in a Tidio chat
Conversation escalates to a live Tidio agent with full chat history and AI summary pre-loaded in the inbox
Customer returns to the site after a previous AI interaction
AI recognises returning visitor context and continues from prior conversation intent without repeating the intake flow
FAQ
Questions about Tidio integration
What is the UnifiedRAG Tidio integration?
UnifiedRAG connects with Tidio to add AI-powered customer support, automated answers, proactive conversations, visitor intelligence, and live-agent handoffs.
Can UnifiedRAG answer customer questions in Tidio?
Yes. UnifiedRAG can use your connected knowledge sources to provide AI-powered answers to common customer questions directly through Tidio.
Can UnifiedRAG automate Tidio conversations?
Yes. UnifiedRAG can automate common conversations, trigger proactive messages, and personalize interactions based on visitor behavior and conversation context.
Can UnifiedRAG support e-commerce conversations in Tidio?
Yes. UnifiedRAG can use e-commerce-related triggers and customer context to provide more relevant responses and proactively engage visitors during their buying journey.
Can Tidio conversations be handed off to live agents?
Yes. UnifiedRAG can hand complex or high-value conversations to live agents while preserving the conversation context, allowing agents to continue without starting over.
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FAQ
Frequently asked questions
What is the UnifiedRAG Tidio integration?
UnifiedRAG connects with Tidio to add AI-powered customer support, automated answers, proactive conversations, visitor intelligence, and live-agent handoffs.
Can UnifiedRAG answer customer questions in Tidio?
Yes. UnifiedRAG can use your connected knowledge sources to provide AI-powered answers to common customer questions directly through Tidio.
Can UnifiedRAG automate Tidio conversations?
Yes. UnifiedRAG can automate common conversations, trigger proactive messages, and personalize interactions based on visitor behavior and conversation context.
Can UnifiedRAG support e-commerce conversations in Tidio?
Yes. UnifiedRAG can use e-commerce-related triggers and customer context to provide more relevant responses and proactively engage visitors during their buying journey.
Can Tidio conversations be handed off to live agents?
Yes. UnifiedRAG can hand complex or high-value conversations to live agents while preserving the conversation context, allowing agents to continue without starting over.