Help Desk
Front + UnifiedRAG
Connect UnifiedRAG to Front to route emails and chats intelligently, draft AI-powered replies inside your compose window, and auto-tag every conversation — so your team spends time on the work that actually matters.
Setup
Connect Front in 3 steps
Authenticate
Go to Settings → Integrations, select Front, and authorize with OAuth.
Configure inboxes
Pick which Front inboxes UnifiedRAG monitors and map routing rules per inbox.
Go live
Test with a sample conversation, then enable for all incoming Front traffic.
Features
Built for shared inbox teams
Inbox routing
AI reads incoming Front messages and routes them to the right team inbox based on topic, sentiment, and customer tier.
Draft suggestions
UnifiedRAG drafts reply suggestions directly inside the Front compose window, grounded in your knowledge base.
Auto-tagging
Apply Front conversation tags automatically based on AI classification — product feedback, billing, churn risk, and more.
SLA awareness
AI prioritizes and flags conversations approaching SLA breach so your team never misses a deadline.
Why it matters
Why AI routing and drafting changes how Front teams operate
Front is built for teams that take pride in fast, personal responses — but maintaining that quality at scale is hard when the inbox never stops. UnifiedRAG augments Front without replacing the human element: it routes the easy ones automatically, drafts replies for the harder ones, and flags the urgent ones before they breach SLA. The drafts aren't generic — they're grounded in your knowledge base, so agents edit rather than write from scratch. Over time, this shifts the team's job from typing to reviewing, which is faster and lets each agent handle more conversations without sacrificing quality.
Automation
What you can automate with Front
Email arrives in Front inbox
AI classifies topic and routes to the correct team inbox automatically
Agent opens a new conversation
AI drafts a knowledge-grounded reply suggestion directly in the Front compose window
Conversation topic is identified on arrival
Apply relevant Front tags instantly — no manual classification by agents
Conversation approaches SLA deadline
AI flags and escalates so it reaches a senior agent before the breach, not after
FAQ
Questions about Front integration
What is the Front AI integration with UnifiedRAG?
UnifiedRAG connects with Front to help teams automate inbox routing, generate AI-powered reply suggestions, classify conversations, and monitor SLA risks.
Can UnifiedRAG automatically route Front conversations?
Yes. UnifiedRAG can analyze incoming Front messages and route them to the appropriate team inbox based on factors such as topic, sentiment, and customer tier.
Can UnifiedRAG generate replies in Front?
Yes. UnifiedRAG can generate knowledge-grounded reply suggestions directly inside the Front compose window, allowing agents to review and edit responses before sending them.
Can UnifiedRAG automatically tag Front conversations?
Yes. UnifiedRAG can classify incoming conversations and automatically apply relevant Front tags, such as billing, product feedback, or churn risk.
Does the Front integration help prevent SLA breaches?
Yes. UnifiedRAG can identify conversations approaching their SLA deadline and flag or escalate them so they can be handled before the SLA is breached.
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FAQ
Frequently asked questions
What is the Front AI integration with UnifiedRAG?
UnifiedRAG connects with Front to help teams automate inbox routing, generate AI-powered reply suggestions, classify conversations, and monitor SLA risks.
Can UnifiedRAG automatically route Front conversations?
Yes. UnifiedRAG can analyze incoming Front messages and route them to the appropriate team inbox based on factors such as topic, sentiment, and customer tier.
Can UnifiedRAG generate replies in Front?
Yes. UnifiedRAG can generate knowledge-grounded reply suggestions directly inside the Front compose window, allowing agents to review and edit responses before sending them.
Can UnifiedRAG automatically tag Front conversations?
Yes. UnifiedRAG can classify incoming conversations and automatically apply relevant Front tags, such as billing, product feedback, or churn risk.
Does the Front integration help prevent SLA breaches?
Yes. UnifiedRAG can identify conversations approaching their SLA deadline and flag or escalate them so they can be handled before the SLA is breached.