Help Desk
Gorgias + UnifiedRAG
Connect UnifiedRAG to Gorgias to automate e-commerce support tickets. AI resolves order status, returns, and product questions using live Shopify data — closing tickets automatically while your agents focus on revenue-generating conversations.
Setup
Connect Gorgias in 3 steps
Authenticate
Go to Settings → Integrations, select Gorgias, and authorize with your Gorgias API credentials.
Connect Shopify
Link your Shopify store so AI can pull live order and product data for accurate answers.
Go live
Test with a sample ticket, configure auto-close rules, then enable for all Gorgias traffic.
Features
Built for e-commerce support teams
Shopify-aware answers
AI reads order data, return status, and product catalog directly from your Shopify store to answer customer questions accurately inside Gorgias.
Ticket auto-close
Routine e-commerce queries — order status, tracking numbers, refund eligibility — get resolved and closed automatically without agent intervention.
Macro suggestions
UnifiedRAG recommends the most relevant Gorgias macros based on the conversation topic, cutting agent response time in half.
Revenue intent detection
AI flags conversations with high purchase intent and routes them to your sales team for upsell and recovery opportunities.
Why it matters
Why Shopify-aware AI makes Gorgias the best e-commerce help desk
Gorgias is purpose-built for e-commerce support, and its real power comes from having live Shopify order data alongside every ticket. UnifiedRAG multiplies that power by resolving the high-volume, data-simple tickets automatically — order status, tracking, return eligibility — before they ever need an agent. The tickets that remain in the Gorgias queue are the ones that genuinely need human judgment: disputes, complex returns, VIP escalations. Your agents spend their time on conversations that build loyalty, not on reading out tracking numbers.
Automation
What you can automate with Gorgias
Customer asks about their Shopify order in Gorgias
AI pulls live order data and resolves the ticket — auto-closed with no agent touch
Shopper asks about return eligibility
Check return window against purchase date and initiate return request automatically
Agent opens a ticket in Gorgias
AI surfaces the top 3 relevant macros so the agent responds in one click
AI detects high purchase intent in a support conversation
Flag ticket as revenue opportunity and route to sales queue for upsell follow-up
FAQ
Questions about Gorgias integration
What is the UnifiedRAG Gorgias integration?
UnifiedRAG connects with Gorgias to automate e-commerce customer support using AI, including order questions, returns, product inquiries, and routine ticket resolution.
Can UnifiedRAG handle Shopify order questions in Gorgias?
Yes. UnifiedRAG can use live Shopify order data to help answer customer questions about order status, shipping, and other order-related requests.
Can UnifiedRAG automatically resolve Gorgias tickets?
Yes. UnifiedRAG can identify routine support requests and automatically resolve or close eligible Gorgias tickets, reducing repetitive work for support agents.
Can UnifiedRAG suggest Gorgias macros?
Yes. UnifiedRAG can recommend relevant Gorgias macros based on the customer's question and conversation context, helping agents respond faster.
Can UnifiedRAG identify customers with purchase intent?
Yes. UnifiedRAG can detect revenue or purchase intent in customer conversations and help route high-intent conversations to the appropriate sales or support team.
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FAQ
Frequently asked questions
What is the UnifiedRAG Gorgias integration?
UnifiedRAG connects with Gorgias to automate e-commerce customer support using AI, including order questions, returns, product inquiries, and routine ticket resolution.
Can UnifiedRAG handle Shopify order questions in Gorgias?
Yes. UnifiedRAG can use live Shopify order data to help answer customer questions about order status, shipping, and other order-related requests.
Can UnifiedRAG automatically resolve Gorgias tickets?
Yes. UnifiedRAG can identify routine support requests and automatically resolve or close eligible Gorgias tickets, reducing repetitive work for support agents.
Can UnifiedRAG suggest Gorgias macros?
Yes. UnifiedRAG can recommend relevant Gorgias macros based on the customer's question and conversation context, helping agents respond faster.
Can UnifiedRAG identify customers with purchase intent?
Yes. UnifiedRAG can detect revenue or purchase intent in customer conversations and help route high-intent conversations to the appropriate sales or support team.