Help Desk
Crisp + UnifiedRAG
Embed UnifiedRAG directly inside Crisp to handle first-line support with AI, enrich contact records automatically, and hand off to human agents with full context — zero cold starts, zero repeated questions.
Setup
Connect Crisp in 3 steps
Install the plugin
Add UnifiedRAG from the Crisp Plugin Marketplace and authorize access to your website inbox.
Connect your knowledge base
Link your docs, URLs, or uploaded files so the AI answers from your actual content.
Go live
Test with a sample conversation, set your escalation threshold, then enable for all Crisp traffic.
Features
Built for Crisp live chat teams
Embedded AI widget
UnifiedRAG powers the Crisp chat widget with AI answers drawn from your docs, knowledge base, and past conversations.
Live agent handoff
When AI confidence drops, the conversation transfers to a live Crisp agent with full context and a summary pre-filled.
CRM enrichment
Every chat session updates the Crisp contact record with detected intent, topics discussed, and conversation outcome.
Triggered campaigns
Fire Crisp campaign messages based on AI conversation events — demo requests, objections detected, or pricing questions.
Why it matters
Why AI-powered Crisp handles more without more agents
Crisp is already a capable live chat platform — the bottleneck is the human bandwidth required to answer every first message. UnifiedRAG sits in front of your Crisp agents and handles the repetitive 70–80% of conversations autonomously: pricing questions, how-to requests, policy lookups, and status updates. When a conversation does need a human, the handoff is frictionless — the agent sees a full AI-generated summary, the conversation history, and the CRM record already updated. No cold starts, no 'can you repeat that?' The integration also works the other way: Crisp campaign data can inform which AI flows to trigger for returning visitors.
Automation
What you can automate with Crisp
Visitor asks a question AI can answer confidently
Resolve in Crisp chat instantly using your knowledge base — no agent needed
AI confidence drops below your threshold
Hand off to live Crisp agent with full conversation summary pre-filled
Prospect asks about pricing or requests a demo
Update Crisp contact record with intent tag and fire a campaign trigger
Conversation ends with issue resolved
Log outcome, topic, and CSAT to Crisp CRM contact automatically
FAQ
Questions about Crisp integration
How do I connect UnifiedRAG to Crisp?
Install UnifiedRAG from the Crisp Plugin Marketplace, authorize access to your website inbox, connect your knowledge base, and configure the escalation threshold before going live.
Can UnifiedRAG automatically answer Crisp conversations?
Yes. UnifiedRAG can answer customer questions inside the Crisp chat widget using information from your documents, knowledge base, and past conversations.
Can UnifiedRAG hand off Crisp conversations to human agents?
Yes. When AI confidence falls below the configured threshold, the conversation can be transferred to a live Crisp agent with the conversation history and an AI-generated summary.
Can UnifiedRAG enrich Crisp contact records?
Yes. UnifiedRAG can update Crisp contact records with detected intent, topics discussed, and conversation outcomes. It can also trigger Crisp campaigns based on AI conversation events.
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FAQ
Frequently asked questions
How do I connect UnifiedRAG to Crisp?
Install UnifiedRAG from the Crisp Plugin Marketplace, authorize access to your website inbox, connect your knowledge base, and configure the escalation threshold before going live.
Can UnifiedRAG automatically answer Crisp conversations?
Yes. UnifiedRAG can answer customer questions inside the Crisp chat widget using information from your documents, knowledge base, and past conversations.
Can UnifiedRAG hand off Crisp conversations to human agents?
Yes. When AI confidence falls below the configured threshold, the conversation can be transferred to a live Crisp agent with the conversation history and an AI-generated summary.
Can UnifiedRAG enrich Crisp contact records?
Yes. UnifiedRAG can update Crisp contact records with detected intent, topics discussed, and conversation outcomes. It can also trigger Crisp campaigns based on AI conversation events.