AI Customer Support That Feels Human
UnifiedRAG started after watching too many great products lose customers to slow, generic support. We believe AI should make support teams more human — not replace them.
Our mission
Support That Feels Personal, Powered by AI
We started UnifiedRAG because we'd seen the same story play out too many times: a great product, a passionate team, and a support experience that let everyone down. Not because the team didn't care — but because the tools didn't.
We're changing that. By combining retrieval-augmented generation with deep integrations into your existing stack, UnifiedRAG gives every customer the answer they need — instantly, accurately, and in a voice that sounds like you.
Our core beliefs
- Support is a product, not a cost center.
- AI should amplify empathy, not eliminate it.
- Speed and quality are not a trade-off.
- Every customer deserves a great first response.
- The best support feels effortless — for everyone.
"We're not building a chatbot. We're building the support infrastructure for the next generation of internet businesses."
— Arjun Mehta, CEO
Numbers That Speak for Themselves
We publish our metrics because we're proud of them and because our customers deserve to know what they're getting.
AI conversations handled
Every month, across all customer accounts
Average ticket deflection
Tickets resolved without a human agent
Customer satisfaction
CSAT score across all AI-handled conversations
Average time to deploy
From signup to live AI agent
Countries served
With region-specific data residency
Teams trust us
From startups to enterprise
What we stand for
Principles We Refuse To Compromise
These aren't values we put on a wall. They're the lens through which every product decision, every hire, and every customer interaction is made. We hold ourselves accountable to them publicly.
Customer obsession
Every release is shaped by the support teams who use UnifiedRAG every day. We ship what they need, not what looks good on a roadmap.
Augment, don't replace
AI should free your team for high-empathy work — not pretend to be them. The best support is still human-led, AI-powered.
Security as default
Compliance is a baseline, not an upsell. SOC 2 Type II, GDPR and HIPAA from day one — because your customers' data deserves it.
Craft
We sweat the details — copy, motion, response quality, latency. All of it. Good enough is never good enough.
Radical transparency
We share our roadmap, our mistakes, and our metrics publicly. Trust is built in the open, not behind closed doors.
Move with urgency
Speed matters in support. We ship fast, iterate faster, and never let perfect be the enemy of shipped.
Our journey
The Story Behind UnifiedRAG
From a two-person idea to a platform trusted by thousands of support teams worldwide.
Founded
Two engineers frustrated by broken support tooling quit their jobs and started building UnifiedRAG from a shared apartment.
First 100 customers
Reached 100 paying teams within 8 months of launch — entirely through word of mouth from support leads.
SOC 2 Type II certified
Achieved SOC 2 Type II certification, making enterprise adoption frictionless from day one.
10× faster resolution
Internal benchmarks confirmed customers were resolving tickets 10× faster than their previous tooling.
Global expansion
Expanded to 40+ countries with multi-language RAG pipelines and region-specific data residency options.
1 million conversations
Crossed 1 million AI-assisted support conversations — with a customer satisfaction score above 94%.
Build an AI Chatbot for Your Website in Minutes
Train your AI agent in minutes. Deploy to your site with one line of code. Watch deflection rates climb from day one.