Unified RAG
    AI Voice Support, Escalates to a Human Instantly

    AI Support AgentTrained on Your Content

    UnifiedRAG turns your website, help docs, and PDFs into a custom AI support agent in under 10 minutes. It answers customer questions instantly, captures and qualifies leads, deflects repetitive tickets, and escalates to your team when a human is needed — in 95+ languages, 24/7.

    SOC 2 Type II · GDPR · HIPAA · No credit card required

    Tickets deflected
    71%
    Tickets deflected
    Languages
    95+
    Languages
    To deploy
    9min
    To deploy
    CSAT score
    94%
    CSAT score

    Acme Support · online

    Ask anything…

    What is UnifiedRAG?

    UnifiedRAG is an AI support agent platform built on retrieval-augmented generation (RAG). It trains on your website pages, help docs, PDFs, and knowledge base, then answers customer questions in your brand voice — across website chat, email, WhatsApp, Slack, and voice. Teams use it to deflect repetitive tickets 24/7, capture and qualify leads, and escalate complex issues to humans, going live in about nine minutes without writing code.

    Powering support at teams of every size

    ZendeskIntercomCrispFreshdeskHubSpotNotionWebflowShopifySalesforceSlackStripeLinear
    LinearStripeSlackSalesforceShopifyWebflowNotionHubSpotFreshdeskCrispIntercomZendesk
    2,400+teams
    80+countries
    12M+conversations/mo
    The problem

    Customer Support Is Slowing Your Growth AI Can Fix It

    Modern customers expect fast, accurate answers across websites, mobile devices, and multiple languages. UnifiedRAG transforms your website content and documents into an AI-powered support assistant that provides instant, accurate answers 24/7.

    68%

    of tickets are repetitive

    Automate repetitive questions

    An AI customer support chatbot trained on your website and docs resolves these repetitive inquiries automatically, 24/7.

    $22

    avg cost per ticket

    Rising Support Costs

    Support costs scale linearly with ticket volume every new customer adds headcount cost.

    6h 12m

    average first response

    Slow replies, lost deals

    An AI chatbot for customer service responds in under 4 seconds, any time zone, any hour.

    56%

    prefer native language

    Language barriers

    A multilingual AI chatbot detects and responds fluently in 95+ languages with zero extra setup.

    43%

    users distrust AI chatbots

    AI Chatbots That Hallucinate

    A RAG based chatbot answers strictly from your own content, reducing AI hallucination and protecting brand trust.

    71%

    avg CSAT without AI

    Stuck CSAT scores

    Long waits and copy paste replies cap customer satisfaction quarter after quarter.

    3.2×

    higher turnover in support

    Agent burnout

    AI ticket deflection removes repetitive work so human agents focus on complex, high value conversations.

    1 in 3

    questions go unanswered

    Unknown Knowledge Gaps

    AI chatbot analytics surface knowledge gaps automatically so you can fix them before they cost you a customer.

    How it works

    From Content to Conversations
    in Under 10 Minutes

    Three steps. No data scientists, no procurement, no migration. Just results.

    Knowledge base sync
    01

    Knowledge base sync

    Point us at a URL or upload PDFs, DOCX, XLSX, CSV, TXT, MD, JSON, XML and HTML. Our AI indexes everything in minutes and re syncs automatically when your content changes.

    URL crawlingPDF & DOCXCSV & PPTXAuto re sync
    Supports 40+ file formats
    knowledge-base.pdfPDF
    docs.company.comURL
    faq-data.csvCSV
    onboarding.pptxPPT
    Upload
    Indexing…
    Train your AI agent
    02

    Train your AI agent

    Your AI agent learns your brand voice, tone, and support policies automatically. Configure escalation rules, set supported languages, and customize the chat widget to match your brand — no machine learning expertise required

    Brand voice tuning95+ languagesCustom widgetModel switchingEscalation rules
    No ML expertise needed
    Deploy & Improve
    03

    Deploy & Improve

    Deploy your AI agent by adding one line of code to your site — no developer required, live in minutes. Review real conversations, approve answers, and watch your AI ticket deflection rate improve every week

    One line embedMulti site deployLive analyticsAnswer approvalWeekly digest
    Live in under 10 minutes
    71%
    Deflection
    94%
    CSAT Score
    98%
    Response
    How do I reset my password?Resolved
    Great support experience!5★ CSAT
    Onboarding flow questionResolved
    Deflection rate up 12% this weekInsight
    Live

    Already using a help desk? See all integrations →

    What you get

    All the Tools You Need to Automate Customer Support

    15 powerful features, all in one AI chatbot platform

    • Trained on your content

      Core

      Indexes your site, PDFs and docs. Answers in your brand voice — no hallucinations, no generic responses.

    • 95+ languages

      Global

      Detects each visitor's language and replies fluently. Zero extra setup. Maintain glossaries per brand.

    • Lead capture

      Revenue

      Smart in chat forms sync straight to HubSpot, Salesforce or webhooks. Qualify visitors automatically.

    • Human handoff

      Hybrid

      Escalations include full transcript, sentiment, and intent data, so the handoff to a human agent feels invisible to the customer.

    • Functions & actions

      Automation

      Trigger refunds, bookings, and account lookups directly from natural language chat requests, connected to any API.

    • Daily digest

      Insights

      A morning email with top questions, knowledge gaps and qualified leads. Stay ahead of issues.

    • Q&A training & feedback loop

      Always fresh

      Review real conversations, approve answers and flag gaps. Your bot improves with every interaction — no ML expertise needed.

    • Quick prompts & icebreakers

      Engagement

      Pre set suggested questions greet every visitor. Guide them to value instantly and surface questions you wish more users would ask.

    • Enterprise security

      Compliant

      SOC 2 Type II · GDPR · HIPAA. Data residency in EU/US. Your content never trains shared models.

    • Analytics dashboard

      Analytics

      Track deflection rate, CSAT, top topics and agent performance. Make data driven decisions.

    • Voice support

      New

      UnifiedRAG supports AI powered voice calls with seamless handoff to human agents and a full conversation transcript

    • Model switching

      Advanced

      Choose GPT-4.1-mini for speed or GPT-4.1 for depth. Switch anytime. Fine tune on your domain or bring your own model via API.

    • Customize appearance

      Branding

      Match your brand perfectly custom logo, colors, name and welcome message. Your widget, your identity. Visitors never know it's UnifiedRAG.

    • Chat history

      Visibility

      Every conversation stored and searchable. Review what was asked, how the bot responded, and whether the visitor got the help they needed.

    • Public API

      Developer

      Connect to any app, auto retrain when content changes and update settings programmatically. Full REST API with webhooks included.

    15+Features included
    32+Integrations
    95+Languages
    99.9%Uptime SLA
    Platform metrics

    Numbers that speak for themselves

    12M+
    Conversations handled
    this month alone
    71%
    Average deflection rate
    across all customers
    95+
    Languages supported
    auto detected
    3.8s
    Median first response
    vs 6h industry avg
    94%
    Average CSAT score
    up from 71% baseline
    2,400+
    Teams using UnifiedRAG
    across 80+ countries

    Before vs after

    What Changes When You Add AI to Your Support Stack

    First response

    6h 12m→3.8s

    CSAT score

    71%→94%

    Deflection rate

    12%→71%

    Cost per ticket

    $22→$3.20
    Topic
    Without RAG
    With RAG
    Response time
    6h 12m average. Off hours leads vanish.
    Under 4 seconds, 24/7 — instant AI customer support response with zero coverage gaps.
    Ticket quality
    Generic bot with zero context — angry tickets follow.
    A RAG based AI agent that speaks in your brand voice, not a generic chatbot.
    Agent workload
    Agents drowning in repetitive Q&A. Morale tanks.
    71% of tier-1 deflected. Agents focus on high value chats.
    CSAT score
    Stuck at 71%. Long waits and copy paste replies.
    Climbs to 94%+ on brand AI customer support answers improve customer satisfaction.
    Language support
    English only. Global customers get worse service.
    95+ languages every customer gets native quality support.
    Lead capture
    Qualified visitors leave without a trace.
    Smart AI chatbot lead capture qualify and route visitors to HubSpot or Salesforce automatically.
    Cost per ticket
    $22 average. Scales linearly with headcount.
    $3.20 average. AI handles the volume, not your payroll.
    Analytics
    Flying blind. No visibility into what customers need.
    Full AI chatbot analytics dashboard know exactly what's working, what's not.

    Competitor analysis

    Why teams switch from SiteGPT

    A head to head breakdown of every feature that matters. Partial support is marked separately no greenwashing.

    +37%
    Features covered

    Features covered

    30

    Us

    19

    SiteGPT

    +60%
    AI capabilities

    AI capabilities

    5/5

    Us

    2/5

    SiteGPT

    +40%
    Integrations

    Integrations

    5/5

    Us

    3/5

    SiteGPT

    +20%
    Security

    Security

    5/5

    Us

    4/5

    SiteGPT

    Feature
    Us
    SiteGPT
    Core AI
    UnifiedRAG architecture
    Multi source knowledge fusion
    GPT-4.1 model support
    Custom AI model fine tuning
    Semantic search across sources
    Training & Knowledge
    Website URL crawling
    File upload (PDF, DOCX, CSV)
    Database / API connectors
    Real time knowledge sync
    Cross chatbot knowledge sharing
    Deployment
    Website embed widget
    In app embed
    Slack / Teams bot
    REST API access
    White label / custom domain
    Conversations
    95+ language support
    Human escalation / live handoff
    Lead capture & qualification
    Quick prompt / icebreakers
    Voice / audio input
    Analytics & Ops
    Full conversation history
    Daily email summaries
    Advanced analytics dashboard
    A/B testing for responses
    Webhook / event streaming
    Security & Compliance
    SOC 2 Type II
    HIPAA compliance
    GDPR / DPA
    Role based access control
    On premise / private cloud
    Fully supported
    Partial / add-on
    Not available

    Customer stories

    Trusted by Teams That Need Accurate AI Support

    Real results from real teams. No cherry-picked edge cases.

    “We deflected 71% of tier-1 tickets in the first month. Our team finally has time for the conversations that move the business forward.”
    MO

    Maya Okafor

    Head of CX · Northwind

    “The human handoff is invisible to the customer. That single feature lifted our CSAT by eight points.”
    PR

    Priya Raman

    Support Lead · Halcyon

    “We serve customers in 14 countries. UnifiedRAG handles all of them fluently. Our support costs dropped 60% in Q1.”
    SM

    Sofia Müller

    COO · Vantage EU

    “Onboarding took an afternoon. By Friday, off-hours conversion had doubled and we'd captured 142 new leads we would have lost.”
    AC

    Alex Chen

    Growth · Mintwave

    “It sounds exactly like us. Competitors couldn't get the brand voice right — UnifiedRAG nailed it in ten minutes.”
    DP

    Daniel Park

    Founder · Latch.io

    “Setup was shockingly fast. We pointed it at our Notion docs and it was answering questions better than our junior agents within the hour.”
    JO

    James Obi

    CTO · Stackr

    Rated 4.9/5 by 2,400+ teams

    Live demo

    See It in Action Ask Anything

    This is a real AI agent trained on our own docs. Click a prompt or type your own question.

    UnifiedRAG Assistant

    Online · Trained on our docs

    Live

    Hi! I'm trained on UnifiedRAG's docs. Ask me anything about features, pricing, integrations or how it works. 👋

    Try a question above, or sign up to chat live →
    Deploy your own in under 10 minutes
    Start free trial
    Simple pricing

    Plans that scale with your ticket volume

    Start free for 7 days. No credit card required.

    Starter

    Affordable

    • 1 agent · 4k messages/mo · 1,000 pages
    • 7-day free trial
    Most popular

    Growth

    Best value

    • 4 agents · 10k messages/mo · API access
    • 7-day free trial

    Enterprise

    Custom

    • SSO · HIPAA eligible · 500k pages
    • 7-day free trial
    Compare all plans and features

    FAQ

    Frequently asked questions

    What is Unified RAG?

    Unified RAG is an AI customer support platform that trains a chatbot on your website, documents, and knowledge base to answer customer questions instantly, in your brand voice, with no hallucinations. It deflects repetitive tickets, captures leads, and escalates complex issues to your team...

    How long does it take to set up an AI chatbot with Unified RAG?

    Most teams go live in under 10 minutes. Sync your website or upload PDFs, DOCX, CSV, or PPTX files, let the AI index your content, and embed one line of code on your site — no developer or data scientist required.

    Does Unified RAG support multiple languages?

    Yes. Unified RAG automatically detects each visitor's language and responds fluently in 95+ languages, with no extra setup or per-language configuration required.

    Is Unified RAG secure and compliant?

    Yes. Unified RAG is SOC 2 Type II, GDPR, and HIPAA compliant, with data residency options in the EU and US. Your content is never used to train shared AI models.

    How does Unified RAG prevent AI hallucinations?

    Unified RAG uses a RAG (Retrieval-Augmented Generation) architecture that answers strictly from your indexed content — your website, documents, and knowledge base — rather than generating responses from general AI training data. This keeps answers accurate and on-brand instead of generic or hallucinated.

    7-day free trial · No credit card required

    Build an AI Chatbot for Your Website in Minutes

    Train your AI agent in minutes. Deploy to your site with one line of code. Watch deflection rates climb from day one.

    SOC 2 Type II
    GDPR compliant
    99.9% uptime SLA
    No credit card