Messaging
WhatsApp + UnifiedRAG
Reach customers where they already are. UnifiedRAG integrates with WhatsApp Business API to deliver AI-powered support, order updates, and lead qualification on the world's most popular messaging platform.
Setup
Connect WhatsApp in 3 steps
Connect API
Link your WhatsApp Business API account or let us help you set one up.
Configure
Set up template messages, language routing, and escalation rules.
Go live
Test with a sample conversation, then enable for all WhatsApp traffic.
Features
What you can do with WhatsApp
WhatsApp Business API
Official API integration with template messages, media support, and quick replies.
Multi-language AI
Respond in 50+ languages automatically based on the customer's language.
Rich media support
Send images, documents, and interactive buttons directly in WhatsApp conversations.
Broadcast & notifications
Proactive order updates, shipping alerts, and promotional messages via approved templates.
Why it matters
Why WhatsApp AI support outperforms website chat for global audiences
WhatsApp has over 2 billion active users and is the primary messaging platform in most of Latin America, South Asia, the Middle East, and Africa. For businesses with global customer bases, deploying AI support on WhatsApp means meeting customers on the platform they already use daily — not asking them to visit your website and open a chat widget. The Official Business API ensures enterprise reliability, and UnifiedRAG's multi-language detection means customers can write in any of 95+ languages and receive an accurate, grounded response without any manual language routing configuration.
Automation
What you can automate with WhatsApp
Customer messages your WhatsApp number with a support question
AI responds instantly with a RAG-grounded answer in the customer's detected language — no human needed
Order ships in a connected Shopify or WooCommerce store
Proactive WhatsApp notification fires with tracking link and estimated delivery using an approved message template
Payment fails in a connected billing system
Outbound WhatsApp alert notifies the customer and prompts them to update their payment method via a secure link
AI reaches its confidence limit during a WhatsApp conversation
Conversation escalates to a human agent who continues in the same WhatsApp thread with full history visible
FAQ
Questions about WhatsApp integration
What is the UnifiedRAG WhatsApp integration?
UnifiedRAG integrates with the WhatsApp Business API to provide AI-powered customer support, multilingual conversations, proactive notifications, lead qualification, and human handoff directly through WhatsApp.
Can UnifiedRAG answer customer questions on WhatsApp?
Yes. UnifiedRAG can respond to WhatsApp customer questions with RAG-grounded AI answers and automatically detect the customer's language for multilingual support.
Can UnifiedRAG send proactive WhatsApp notifications?
Yes. UnifiedRAG can send proactive order updates, shipping alerts, and other notifications through approved WhatsApp message templates.
Can UnifiedRAG send images and documents through WhatsApp?
Yes. The WhatsApp integration supports rich media, including images, documents, and interactive buttons within WhatsApp conversations.
Can WhatsApp conversations be handed off to a human agent?
Yes. When the AI reaches its confidence limit, the conversation can be escalated to a human agent who continues in the same WhatsApp thread with the conversation history available.
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FAQ
Frequently asked questions
What is the UnifiedRAG WhatsApp integration?
UnifiedRAG integrates with the WhatsApp Business API to provide AI-powered customer support, multilingual conversations, proactive notifications, lead qualification, and human handoff directly through WhatsApp.
Can UnifiedRAG answer customer questions on WhatsApp?
Yes. UnifiedRAG can respond to WhatsApp customer questions with RAG-grounded AI answers and automatically detect the customer's language for multilingual support.
Can UnifiedRAG send proactive WhatsApp notifications?
Yes. UnifiedRAG can send proactive order updates, shipping alerts, and other notifications through approved WhatsApp message templates.
Can UnifiedRAG send images and documents through WhatsApp?
Yes. The WhatsApp integration supports rich media, including images, documents, and interactive buttons within WhatsApp conversations.
Can WhatsApp conversations be handed off to a human agent?
Yes. When the AI reaches its confidence limit, the conversation can be escalated to a human agent who continues in the same WhatsApp thread with the conversation history available.